Jaybro Group named Finalist in the 2023 Australian Service Excellence Awards!

At Jaybro Group, we believe in the power of exceptional customer service. That's why we are thrilled to announce that for the third consecutive year, we have been selected as a finalist in the prestigious ‘Customer Service Organisation of the Year – Medium’ category at the 2023 Australian Service Excellence Awards (ASEA), organised by the Customer Service Institute of Australia (CSIA).

These prestigious awards celebrate and recognise organisations that have demonstrated exceptional dedication to excellence in customer service throughout their operations in the past year. With a specific focus on organisations employing 90 to 500 full-time employees, this category highlights the pivotal role customer service plays in fostering business success.

Finalists are evaluated based on four key perspectives aligned with the International Customer Service Standard:

1. Culture: creating a culture of customer service and nurturing it with dedication and purpose.
2. Consistency: ensuring consistent delivery of exceptional customer service across all touchpoints.
3. Quality: delivering a consistently high standard of customer service throughout the organisation.
4. Performance: recognising how customer service impacts overall business performance and success.

Our success is owed to the remarkable dedication and motivation of our employees, who embody the heart and soul of our company. Without their unwavering commitment to delivering exceptional customer service, this recognition would not have been possible. Their passion and professionalism have allowed us to create a culture centered around customers, fostering consistency in service delivery, maintaining high standards, and achieving remarkable business performance.

Our selection as a finalist in the Australian Service Excellence Awards for the third consecutive year serves as a testament to our unwavering dedication to exceptional customer service and we take immense pride in this achievement. As we forge ahead, our focus remains on delivering extraordinary customer experiences and setting new benchmarks in customer service excellence.