Celebrating Four Years: Jaybro Named CSIA Awards Finalist Again

We’re excited to share that Jaybro has been named a finalist for the Customer Service Institute of Australia (CSIA) Awards for the fourth time! Following our impressive win last year, it’s an honor to receive this recognition once more. This nomination underscores our steadfast commitment to service excellence and our dedication to providing exceptional experiences for our customers.

The CSIA Awards assess organisations based on a robust set of criteria that emphasise the significance of outstanding customer service. Our nomination reflects our achievements in several key areas:

Learning and Growth

At Jaybro, we believe that exceptional service starts with continuous learning. We prioritise creating an environment where our team can develop new skills and enhance their expertise. Our core value, "We Care," drives us to exceed customer expectations at every opportunity.

Operational Innovation

Our dedication to operational excellence has led us to implement innovative solutions across our order management and service delivery processes. By streamlining operations, we ensure consistency and efficiency in every interaction, making it easier for our clients to work with us.

Service Quality

To us, service quality goes beyond transactions; it’s about building meaningful, long-term relationships with our clients. We strive to understand our customers’ unique challenges and proactively address their needs, which we believe is the essence of exceptional service.

Driving Business Performance Through Superior Service

Our focus on customer satisfaction has resulted in significant business performance improvements. By prioritising service excellence, we not only enhance client satisfaction but also boost performance throughout our organisation.

We want to express our sincere gratitude to our dedicated team and loyal customers. Thank you for being an integral part of our journey toward service excellence!

Pictured left to right: Lee Johnston, Category Manager – Tools & Hardware; Daniel Carey, Consumables Business Manager; Michael Liebmann, Executive General Manager - Civil Consumables; Chin Rutkowski, Purchasing Officer; Milly Smith, Sales - Account Development.